Support triage

Route and prioritize an inbound support message in one call.

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The decisions Jev makes

In a single call, Jev evaluates each of these — in parallel, against the same input:

choicetopic

What is the primary issue the customer is writing about?

picks one of these options:

billing — billing, payments, refunds or invoices
bug — the product is broken or not working
account — login, access or account settings
feature — a feature request or how-to question

scoreseverity

How urgent and high-risk is this message?

rates it on an ordered scale:

routine, no rush
should be handled today
urgent, customer is frustrated
critical, customer is about to churn or dispute

noulescalate

Should this be escalated to a human agent immediately?

returns a calibrated yes/no probability.

The exact request

This is the real payload behind the live demo — copy it, change the state, and you're building:

{
  "model": "jev-latest",
  "state": "Subject: Charged twice again!!\n\nHi — this is the SECOND month in a row I've been billed twice for the Pro plan. I already emailed last month and nobody replied. I run my whole business on this. If it's not refunded today I'm cancelling and disputing the charge with my bank.",
  "questions": {
    "topic": {
      "type": "choice",
      "instructions": "What is the primary issue the customer is writing about?",
      "criteria": {
        "billing": "billing, payments, refunds or invoices",
        "bug": "the product is broken or not working",
        "account": "login, access or account settings",
        "feature": "a feature request or how-to question"
      }
    },
    "severity": {
      "type": "score",
      "instructions": "How urgent and high-risk is this message?",
      "criteria": [
        "routine, no rush",
        "should be handled today",
        "urgent, customer is frustrated",
        "critical, customer is about to churn or dispute"
      ]
    },
    "escalate": {
      "type": "noul",
      "instructions": "Should this be escalated to a human agent immediately?"
    }
  }
}

Wire it into your code

Read the typed answers and branch in plain code — no parsing. Auto-handle the high-confidence cases and route the uncertain ones to a bigger model or a human. It's one API call and output is free, so ask every question you need at once.

Build your own

Every scenario above is a single API call. Try any of them free in the playground, then get a hosted key to ship it — no waitlist.

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