Refund Policy
Last updated: September 21, 2026
We want you to be able to evaluate the hosted Jev API with confidence. This policy explains when prepaid credits can be refunded. It forms part of our Terms of Service.
The short version
- Unused balance is refundable on request. If the Service didn't work for you, or you simply changed your mind, email us and we'll refund the credits you haven't spent.
- Consumed credits are non-refundable. Once a call succeeds and draws down your balance, that portion has been used and passed on to the upstream provider.
- No subscriptions. Purchases are one-time prepaid top-ups, so there is nothing to cancel.
How to request a refund
Email contact@jevtypesafeai.com from the address on your account, with your account email and (optionally) the approximate date of purchase. Please do not send your full API key. We aim to respond within a few business days.
When we process a refund, we zero out the remaining balance on your account and issue the money back to your original payment method via Stripe. Depending on your bank, it can take 5–10 business days to appear.
What we refund
- Failed or unusable service: if you were unable to make successful calls due to an issue on our side, we refund the full unused balance (and, at our discretion, the whole purchase).
- Change of mind: we refund the unused portion of your balance.
- Duplicate or accidental purchase: contact us and we'll make it right.
What we don't refund
- Credits already consumed by successful API calls (billed per input token and passed upstream).
- Accounts terminated for violating the Terms of Service or acceptable-use rules.
- Payment-processing fees where a refund is not possible, in the rare case they are non-recoverable.
Chargebacks
If something went wrong, please contact us first — we can almost always resolve it faster than a chargeback. Initiating a chargeback without contacting us may result in the account being suspended pending resolution.